Team Breakthrough App

Privacy Policy

Last updated: 8 June 2026

1. Who we are

The Team Breakthrough app is operated by Oxygen Therapy South West Limited, a company incorporated in England and Wales (company number 15557769), whose registered office is at Woodstream, The Ley, Box, Corsham, England, SN13 8EW ("we", "us", "our"). The "Team Breakthrough" trade name and branding are used under licence from Team Breakthrough Limited.

We are the data controller of your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions about this policy or how we handle your personal data, contact us at info@breakthroughgym.co.uk or by post at the address above.

2. What data we collect

When you use the Team Breakthrough app, we collect:

Information you give us

• Name (first and last)
• Email address
• Date of birth — required when you create an account. We use it to confirm you are old enough to use the app (13 or over), to apply additional protections if you are under 18, and to award your annual birthday bonus.
• Phone number (optional)
• Payment card details — these are collected and stored by our payment processor, Stripe; we do not see or store your full card details ourselves
• Referral code (if you signed up via a referral link)

Information generated through your use of the app

• Your wellness points balance and transaction history
• Treatment and class bookings, including dates, times and treatment types
• Records of any pack purchases, biohack purchases, and other in-app activity
• Email confirmations sent to you (held by our email provider, Resend)
• Account creation and last sign-in timestamps

Information collected automatically

• Your IP address (used by Supabase, our authentication provider, for security purposes)
• Basic device and browser information needed to display the app properly

We do not track you across other websites or apps. We do not use third-party advertising cookies.

3. How and why we use your data

We use your personal data only for the following purposes:

Purpose	Lawful basis under UK GDPR
To create and manage your account	Performance of a contract (our terms of service)
To take payments for wellness packs, treatments and biohack experiences	Performance of a contract
To send booking confirmations, cancellation notifications and other essential service emails	Performance of a contract
To maintain your wellness points wallet and transaction history	Performance of a contract
To confirm your age and apply appropriate protections for members under 18	Legitimate interests / Legal obligation
To award your annual birthday bonus	Performance of a contract / consent
To detect and prevent fraud, including verifying referrals are genuine	Legitimate interests
To respond to your enquiries and provide customer service	Legitimate interests
To comply with our legal obligations (e.g. tax and accounting records)	Legal obligation

We will not send you marketing emails without your explicit opt-in consent. You can withdraw that consent at any time. We do not send marketing to members under the age of 18.

4. Who we share your data with

We share limited personal data with the following service providers, all of whom act as data processors under contract with us:

• Supabase — for authentication, database hosting and email sign-in. Hosted in the EU.
• Stripe — for processing card payments. Stripe is responsible for the security of your card details and is PCI-DSS compliant.
• Resend — to send booking confirmations and other transactional emails on our behalf.
• Railway — to host the backend services that power the app.
• Netlify — to host the app's web front-end.
• TeamUp — for managing fitness class bookings and timetables. When you book a class through the app, we share your name and email address with TeamUp so your place can be registered. TeamUp acts as a data processor on our behalf.

We share with our staff only the minimum information needed to deliver your treatments and answer your questions (typically: name, email, booking history and points balance).

We do not sell your personal data to anyone, and we do not share it with third parties for their own marketing purposes.

5. International data transfers

Most of our service providers store your data within the UK or the European Economic Area. Where any provider stores or processes data outside the UK/EEA (for example, Stripe may transfer payment data to the United States), they do so under appropriate safeguards including Standard Contractual Clauses and the UK Addendum.

6. How long we keep your data

• Active account data (profile, wallet balance, bookings) — for as long as your account exists.
• Transaction records of payments — for 6 years after the end of the financial year in which they were made, in line with HMRC requirements.
• Booking history — retained for 6 years for accounting and dispute resolution.
• Email communications — retained by our email provider for up to 24 months for delivery audit purposes.

When you delete your account (see Section 8), your account-related personal data is deleted within 30 days, except where we are legally required to retain certain records.

7. How we protect your data

• All data is transmitted over encrypted HTTPS connections.
• Passwords are never stored in plain text — they are hashed and salted by our authentication provider, Supabase.
• Access to administrative tools is restricted to authorised staff and protected by individual login credentials.
• We use row-level security in our database to ensure that members can only access their own data.
• We regularly review our security practices and update them as needed.

8. Your rights

Under UK GDPR you have the following rights, and you can exercise any of them by emailing info@breakthroughgym.co.uk:

• Right of access — request a copy of the personal data we hold about you.
• Right to rectification — ask us to correct inaccurate information.
• Right to erasure — you can delete your account at any time directly from the Profile page in the app.
• Right to restrict processing — ask us to pause processing your data in certain circumstances.
• Right to data portability — request a copy of your data in a machine-readable format.
• Right to object — object to our processing of your data where we rely on legitimate interests.
• Right to withdraw consent — where we rely on your consent, withdraw it at any time.

We will respond to any request within one calendar month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at any time.

9. Children

The Team Breakthrough app is intended for use by people aged 13 and over. When you create an account you are asked to confirm that you are 13 or older. We do not knowingly allow children under 13 to create an account or provide us with personal data.

Where a member is under the age of 18, we take particular care with their personal data in line with the Information Commissioner's Age Appropriate Design Code (the "Children's Code"). For these members we collect only the data we need to provide the service, apply privacy-protective settings by default, and do not use their personal data for marketing. A parent or guardian can contact us at any time to access, correct or delete their child's data, or to raise any concern, by emailing info@breakthroughgym.co.uk.

If you believe a child under 13 has provided us with personal data, please contact us immediately and we will delete it.

10. Cookies and similar technologies

The Team Breakthrough app uses only essential technical storage — for example, to keep you signed in between sessions. We do not use analytics cookies, marketing cookies, or third-party tracking technologies.

11. Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes we will notify you by email and update the "Last updated" date above. Continued use of the app after a material change indicates your acceptance of the updated policy.

12. Contact

If you have any questions, requests or complaints about your personal data:

• Email: info@breakthroughgym.co.uk
• Phone: 01225 743 801
• Post: Oxygen Therapy South West Limited, Woodstream, The Ley, Box, Corsham, England, SN13 8EW